Blue Rise Cancellation & Replacement Policy

At Blue Rise, we aim to provide the best experience for our customers. Below is our policy on cancellations and replacements to ensure transparency and satisfaction.

Order Cancellations

• • Eligibility: You can cancel your order on the same day it is placed. This helps us process your request quickly and avoids disruption in our fulfillment process.

• • Exceptions: If your order has already been processed, communicated to vendors, or shipping has started, we may not be able to accommodate cancellation requests. We will do our best to honor requests, but cancellation may be limited by the fulfillment stage.

Damaged or Defective Items

• • Reporting Issues: Report any damage or defects to our Customer Service team on the same day you receive the product. Prompt reporting allows us to address the issue quickly.

• • Verification Process: We will verify the damage or defect and take appropriate action.

• • Replacement Timeline: Once verified, we will provide a replacement within 5 business days.

Wrong Product Delivered

• • Reporting Wrong Deliveries: If you receive the wrong product, notify our Customer Service team on the same day of receipt.

• • Verification and Replacement: After confirming the error, we will arrange a replacement of the correct product within 5 business days.

Shipping Policy

• • Delivery Timeline: We use our trusted shipping partners to deliver your products within 7-8 business days. Please note that this timeline may vary depending on your location and external factors.

No Refunds Policy

• • Replacements Only: Please note that we do not process refunds.